Customer Centricity Training
Without customers there is no business, the more customers we have and the longer we retain them then usually, the better the business performs. Building relationships with customers is a fundamental part of this business. No customers will last long if its employees cannot develop rapport and make a connection with the customer
Fostering teamwork and instilling internal customer centricity is a top priority for many organizations. The benefits are clear: it increases productivity, improved customer service, develop more flexible systems, more employee empowerment.
This session focuses on clear communication through transparency and sharing of knowledge, improved rapport building with a higher sense of respect, ownership and responsibility. There by reducing blame and creating an environment of growth and productivity. To effectively work in synergy with each other weather in same department or with other departments.
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“CUSTOMER IS KING” This statement was made decades ago but management guru’s. It still applies today. At the end of the day, if the customer doesn’t get what he wants from you, then he will go to somewhere he can get it from.
Why Customer Centricity?
Because your business will take a hit if the customer is not the focus point.
YOU WILL HAND YOUR COMPETITION THE ACE OF CARDS SIMPLY BY NOT PAYING ATTENTION TO YOUR CUSTOMERS.
Your every employee is the face of your organization. How he thinks, feels and responds to the customer is how the organization is perceived to respond. Everything your employee does and says when he interacts with a customer affects the branding of your organization. That is why you need customer service or customer centricity to help build a sense of ownership in your employees.
How can we do this for you?
We shall help your employees develop customer centricity or customer service focus by,
- Helping them get to know their internal and external customers
- Giving them the basics of customer service or customer orientation
- Helping them understand how to develop customer expectations and meet them
- Helping them understand the spirit of service and proactivity
- Helping them face a customer politely but assertively
- Handling queries
- Helping them understand the service success of the organization as a whole
What do you get as a result of this?
Employees who are now ready to be the true face of your organization!