Assertive Communication

Assertive Communication

“It is not what you say, it is the way that you say it that matters”

A practical and well-defined one-day Assertive Communication training program designed to deal with others confidently resulting in a positive attitude towards yourself and others.

Build assertive skills and assertiveness in you and your life to face any kind of situation or any person to communicate your desired outcomes.


Assertiveness is the ability to express yourself and your rights in an open, non-confrontational way. Assertive people care about other people’s feelings and therefore phrase their requests or complaints in a polite but firm manner.

Do you have a choice to say ‘Yes’ confidently or say ‘No’ politely?

Yes, you will have now! This Assertive skills training program covers all of your below needs and wants:

  • Others are more likely to listen to you
  • Clients, colleagues and managers think of you as a professional
  • You feel better about yourself and release stress
  • You won’t be angry with yourself for not speaking up
  • Others understand you more clearly
  • Express and accept personal rights and responsibilities in the right way.
  • Make direct requests and refusals without feeling guilty.
  • Giving and receiving praise in the acceptable manner.
  • Express disagreement and anger and confronting others in a positive way.
  • Techniques and steps for assertive style of communication in different situations.
  • Practice assertive style of communication and learn to apply in real life situations.
  • Introduction
    • Understand theory and underlying principles of assertive communication
    • What and why assertive style of communication?
  • Recognize Communication Styles
    • 4 styles of communication
    • Identify situations where you need to be more assertive
  • Know about Assertive skills
    • How to defend yourself without letting your emotions get the better of you?
    • Verbal assertive communication
    • Non-verbal assertive communication
  • Negotiations and assertiveness
    • Being able to negotiate- having a sense of give and take
  • Learn the art of assertiveness
    • Practice assertive skills
    • How to apply the newly learned skills to real life situations
  • Action plan and review
    • Takeaways from the session
    • Individual reflection and action planning for each participant
    • Facilitator guidance along with group discussion for effective conclusive actions.
  • A printed workbook with relevant content covered in the classroom session plus additional case scenarios and exercises with relevant reading material for future reference along with the space for personal notes.
  • A self-assessment questionnaire for level of Assertiveness for all participants with score interpretation and analysis of assertive skills.
  • Many case scenarios, case-lets, written activities and exercises for practice in the classroom and for anytime practice.
  • An optional pre and post assessment questionnaire with evaluation for all participants on assertive skills.
  • An optional internal teaser/flyer for awareness of the Assertive Communication training program in the respective client organization.
  • An optional pre-course reading or videos on Assertiveness and communication topics.
  • Assertive Skills
  • Conflict Management Skills
  • Influencing and persuasion skills
  • Communicating effectively
  • Negotiation Skills

The Assertive Communication training program contributes towards an important step to gain control over one’s life and build positive relations with others!


Our ‘Assertive Communication’ training program is delivered at your suitable business premises anywhere in India or abroad!

Training Dates:
Flexible as per Client needs and requirements.

In-house Training Locations:
We have professionally qualified trainers across PAN India which enables us to deliver anywhere in India for our clients.

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